Question 1

How does the LumaPod work?

Accepted Answer

It sends 42,000 Hz ultrasound through the water in its stainless steel tank. That makes millions of microscopic bubbles, which lift debris, plaque and stains off every surface of your appliance without brushing.

Question 2

What can I clean in it?

Accepted Answer

All types of clear aligners, retainers (including those with metal), mouth guards, night guards, dentures, sleep apnea devices, toothbrush heads and more.

Question 3

How long does a cycle take?

Accepted Answer

A standard cycle is 5 minutes. Fill the tank with water, place your appliance inside, turn it on and wait for the cycle to finish. For a heavily soiled appliance, run it again.

Question 4

Do I need the DeepClean Tablets?

Accepted Answer

The LumaPod cleans with water alone. For best results, drop one DeepClean Tablet into warm water before the cycle; once a day is enough. The tablets also work without the pod: dissolve one in a cup of water and soak for 5-10 minutes, then rinse.

Question 5

Can I use tap water?

Accepted Answer

Yes, but distilled or filtered water helps prevent mineral buildup in the tank.

Question 6

Will it damage my appliance?

Accepted Answer

No. Ultrasonic cleaning is non-abrasive, so it is safe on everything from metal to aligner plastic.

Question 7

How do I clean the LumaPod itself?

Accepted Answer

Rinse and wipe the tank after every use. Once a week, run a cycle with water and a drop of mild dish soap.

Question 8

What is Fresh Mist for?

Accepted Answer

A spray for the moments between cleanings: it freshens your appliance when you take it out to eat or put it back in, and freshens your breath too.

Question 9

Is it safe for children?

Accepted Answer

Yes, with an adult supervising.

Question 10

How much is shipping?

Accepted Answer

Shipping is free on every order.

Question 11

How long until my order arrives?

Accepted Answer

Orders generally leave our warehouse within 1-2 business days and ship by USPS. Most orders arrive within 3 business days of shipping.

Question 12

Do you ship outside the United States?

Accepted Answer

This store ships to addresses in the United States.

Question 13

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible at support@lumadental.co or 1-800-338-1056. We often ship the same day, so we can't always catch an order before it leaves, but if it has already shipped you can still return it.

Question 14

Will I be signed up for a subscription without noticing?

Accepted Answer

No. Tablets and Fresh Mist open on a one-time purchase. You only subscribe if you choose the subscription option, and the price and delivery schedule are shown before you check out.

Question 15

How do I change or cancel a refill subscription?

Accepted Answer

Email support@lumadental.co or call 1-800-338-1056 at least 3 days before your next billing date and we'll change or cancel it for you. There's no fee and no minimum term.

Question 16

What is your return policy?

Accepted Answer

If you're not happy with your purchase, or it arrives damaged, you can return the unused portion within 30 days of your order date for a full refund.

Question 17

How do I start a return?

Accepted Answer

Email support@lumadental.co or call 1-800-338-1056 and we'll issue a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside of the package and send it to: Luma Dental Returns, 5580 La Jolla Blvd, Suite #700, San Diego, CA 92037

Question 18

When will I get my refund?

Accepted Answer

Once your return reaches our warehouse it is processed within 5-10 business days, and the refund goes back to the card you paid with.

Question 19

Who runs Luma Dental?

Accepted Answer

Luma Dental is operated by Luma Innovations LLC, 73 Greentree Drive #3, Dover, DE 19904. Charges appear on your statement under that name.

Question 20

How do I reach a person?

Accepted Answer

Email support@lumadental.co or call 1-800-338-1056. We reply to email within 1 business day.

Frequently asked questions

Using the LumaPod

Orders & shipping

Refill subscriptions

Returns & refunds

About us

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